Do you give any guarantees?
We guarantee to never expose your rugs to cross-contamination in a wash tub. We guarantee to give your rugs our full attention while they are in our care. While we cannot guarantee that every pre-existing pet urine stain can be removed, we do guarantee complete pet urine odor removal with our pet urine odor control treatment.
If you are ever unsatisfied with our service or cleaning results, please let us try to make it better!
Can I store my rugs with you?
Rugs cleaned with us must be picked up or returned within 60 days from the date of completion of...
My vet suggested a particular product to use on my pet stained rug, but it made the dyes bleed. Can you fix it?
Over-the-counter cleaning products are far too harsh for the dyes used in hand made rugs. When...
What does fiber protector do?
Professional strength fiber protectors do an excellent job of allowing a spill to remain on the...
Do you do any repairs? Is it worth doing?
We see all kinds of vacuum damage on the fringe, pet chewed corners, holes, broken or loose edges...
Are pads under my rugs really necessary?
Rug pads help extend the life of your rug. They absorb wear from footsteps, help keep rugs from...
Can you clean my rugs in my house?
Because rugs are constructed differently than carpet, lots and lots of water, special rug cleaning...
